Welcome
To Travel Oasis, The Traveler's Marketplace
Check
out these links:
Security
Guarantee Return
Policy Privacy
Guarantee
Shipping
Information Safe
On-line Shopping
TOLL-FREE
ASSISTANCE
If
you encounter problems at any time during the checkout process or if
you prefer ordering by phone please call toll free 1-877-894-1960 at
anytime for assistance. On-line ordering is fastest but we can also
take telephone orders. Thank You!
See
our Terms
of Service page
for more information about Travel Oasis and its shipping, privacy,
and return policies.
If
at any time the information you need can't be found on these pages,
then email us by simply clicking the icon at the bottom of each page
or call toll free 1-877-894-1960.
If you call and the line is busy, please leave a message with
the operator or the voice mail. The voice mail should pick up when
all of our customer service associates are busy helping other
customers.
How
To Order
You
can order on-line through our secure server and shopping cart or you
can call in your order toll free at 1-877-894-1960. Either way we
guarantee the security of your order.
Payment
Methods
We
accept the following credit cards when you have a billing address in
the United States: Paypal, Master Card, Visa, Discover, and American
Express. Arrangements can also be made for payment by wire transfer,
money order, and personal check. We do accept Purchase Orders from
companies, government agencies, schools, etc. once the entity has
established an account with us. The process requires that a credit
application be requested, completed and returned for submission to
our credit approval company. They have been averaging 3-5 days for
most applications.
Tax
No
tax added except .05825% for Missouri residents.
SHIPPING
INFORMATION
General
Information
UPS,
FEDEX, and other delivery services don't ship or move your packages
on weekends or holidays. When counting the days for an expected
delivery, don't include the day a package shipped, any weekend days,
or any holidays. For example, if an in stock order is placed on a
Friday (non-holiday) before noon central, requesting Next Day Air
shipping method. The order, for most in stock items, should ship that
Friday and arrive on the following Monday (weather permitting and
presuming it isn't a holiday). Another example, a 2nd Day
Air order is placed on a weekend or a holiday. It would ship on the
next business day (non-weekend, non-holiday). If, in this example,
the order was placed on Saturday and Monday is a holiday then the
order would ship on Tuesday and should arrive on the following
Thursday. If in doubt about delivery times, especially time sensitive
orders please call our toll free number 877 894 1960
Product
Availability
We
try to ship the same day if the order is received early enough
(usually before noon central time) but most orders ship within 24
hours except when placed late on Fridays, weekends, and holidays. If
an order isn't available or isn't going to ship within 24 hours you
will be notified ASAP by email if that information is provided
accurately.
Shipping
Methods
The
ordering process asks you to choose the method of delivery you want
us to use. Most methods are represented, however, if you have a
preference not shown, contact us and we will try to accommodate your
needs.
Shipping
Restrictions
UPS,
Fed Ex, and carriers of that sort will not deliver to P.O. Boxes,
APO, or FPO addresses. An order
requesting delivery to a PO box or APO, FPO address should choose
USPS Priority Mail service
Also,
UPS, Fed Ex, and carriers of that sort will not deliver without a
contact telephone number, so be sure to include a contact phone
number with your order.
Shipping
Charges
You
will see the total shipping charges before you authorize the billing
to your credit card and you will also have the opportunity to go back
and change the method of shipping as often as you want to see what
each method will cost you. Only when you are satisfied with the
method and authorize the charge will you be billed. At any time
through the shopping cart process you can cancel the order. Even
after the order has been placed but before the product
has been shipped we will be glad to cancel the order for you, no
questions asked.
Ship
To Locations
We
ship internationally (see payment requirements)
but the only countries supported at the shopping cart are United
States and Canada. For shipments to other countries, please call
Customer Service at 877 894 1961
Please
Note:
We
will attempt to ship by whatever means you request but understand
that we are just the go-between for you and the shipping service you
choose. We will use any shipper you choose but we have absolutely no
control over their policies and performance. We have found UPS ground
to be the most reliable ground shipper but we will use any shipping
company you request. We collect the shippers charges for you and
transfer those charges to the shipper you have chosen. We then
transmit the “ship to” information from your order to the
shipper for you. If you have problems with deliveries we will attempt
to help you resolve them.
All
orders that are refused and returned will be charged the original
shipping cost plus any expenses incurred by the return. All orders
that cannot be delivered because of customer error and are returned
will be charged the original shipping cost plus any expenses incurred
by the return. Again, if you have problems with deliveries we will
attempt to help you resolve them.
Hours
of Operation
When
our associates are available to assist you.
7:00
A.M. to 7:00 P.M. Central - Monday - Friday
10:00
A.M. to 6:00 P.M. Central - Saturday, Sunday, and Holidays
Corporate
Offices are located at:
25 Cherokee Drive
St.Peters MO 63376-3927
1-877-894-1961
Travel
Oasis Return Goods Policy
We
will treat you as we want to be treated as consumers. In addition to
a product's warranty from the manufacturer we offer our own plan to
insure your satisfaction.
If
you purchase an item from us and it isn't what you expected, simply
contact us within 30 days of the purchase date for an RMA number
(return material authorization) at service@traveloasis.com
or toll free at
1-877-1960. The RMA will include all the necessary return
instructions. When we receive the returned product, with its original
packaging, instructions, warranties and other paperwork, and
determine that it is still able to be sold by us “as new”,
we will then credit your account for 100% of the cost of the product.
If any of the conditions for return aren't met (eg. missing
instructions, packaging, or signs of use) then a minimum 15%
restocking charge can be assessed and deducted from the credit that
would have been applied to the original credit card.
If you
purchase a product from us and, in spite of our best efforts and
extensive testing, it is defective please contact us at
service@traveloasis.com
or toll free at
1-877-1960 for an RMA number (return material authorization) which
will include all the necessary return instructions. You must contact
us within 30 days of the date of purchase, explain the problem, and
we will send you a return material authorization (RMA) that will
include all necessary return instructions. Once we have determined
that the product is defective, we will then have 2 options: 1).
repairing or replacing the item and crediting your account for your
return shipping costs; or 2). refunding your original purchase price
and your return shipping expenses.
Obviously, this policy
presumes that the product(s) have not been damaged through abuse or
misuse. We cannot assume any responsibility for products that have
not been used properly and according to instructions. We will not be
responsible for any product that has been subjected to misuse,
negligence, or damage.
After
30 days, all products are covered by the manufacturers' warranties.
You will want to be sure to save and file all product paperwork for
future reference.
NO
RETURNS WILL BE ACCEPTED WITHOUT PRIOR AUTHORIZATION
Our
receiving department is not allowed to accept any deliveries that
don't have an RMA number. They are instructed to refuse any delivery
that we don't recognize or aren't expecting and the shipping services
will automatically return refused deliveries to the sender at
sender's expense.
