SHIPPING METHODS and COSTS

Shipping Methods

UPS is the carrier that we use the most but all other methods are available including U.S. Postal Service Priority Mail. If you have a preference for your order we will do everything possible to accommodate your request. In many cases an order might actually ship via Fedex or the Post Office if, for instance, we have already had a pick up by UPS and another carrier is still able to get your order out that same day. In no case will your order intentionally ship by a slower method than shown at the shopping cart or otherwise agreed to.

Orders received by 1 PM central time will usually ship that same day but, if a specific delivery time is critical to your plans, please contact us to verify availability and ship times. If an item is not available, we will try to inform you as quickly as possible by email.

Shipping Cost

You can always determine the cost of shipping an order without giving any personal information besides your zip code. To see the shipping options and shipping cost for an order:

Select the item or items you want to order by clicking the "Add To Cart" button next to the item;
Once at the shopping cart, enter just your zip code only where the “ship to” address information is requested (column on the left);
Choose the shipping method you want and;
Click the green "SHIP COST" button next to the shipping method. The shipping charges for all shipping options will then appear after a few seconds.

Note:

You can also call customer service at 1-877-894-1960 7 AM to 7 PM, Mon - Fri. and 10 AM to 6 PM weekends and holidays. Lines are often busy but you can leave a message.
If the shipping charge on an order shows as $0.00, we will contact you by email with your actual charges. This can happen when there is too much weight or too many items for the program to handle in real time. It could also mean that the shipping method chosen is not available to the “ship to” address. Example, 2nd Day Air AM is usually only available to commercial locations.
If a specific delivery date is critical to your order please contact us with your requirements and we will try to help you.
You can also email customerservice@traveloasis.com